Nature of Service
ELI5Now is a software-as-a-service (SaaS) platform that provides AI-powered explanations through a web-based chat interface. We do not sell or ship physical goods. All services are delivered digitally through our website.
What You Get
Depending on the offer purchased, you receive access to:
- AI explanations within the allowance shown before checkout
- Conversation history while it remains available under the applicable account and retention rules
- Access across all devices (desktop, tablet, mobile)
Service Delivery
Services are delivered online through your user account. Paid access begins only after a successful payment is verified and the corresponding access record is activated. Payment confirmation or activation may be delayed.
There is no physical shipping, courier delivery, or cash-on-delivery.
AI Response Times
AI response times vary depending on:
- Complexity of the question
- Current system load
- Network conditions
Service Availability
The Service may be unavailable during maintenance, incidents, network disruption, or a third-party provider outage. AI features depend on third-party model providers.
Shipping Charges
Since we do not ship physical products, there are no shipping charges. All fees relate to digital access or subscriptions.
Payment Issues
If payment is debited but service access is not activated, contact us at [email protected] with your transaction ID. Refund requests are handled under our Refund Policy.