Information We Collect
We collect information that you provide directly to us when you:
- Create an account
- Use our AI chat features (questions you ask and responses generated)
- Use voice input (audio is sent to the selected speech provider)
- Upload or manage documents where that feature is available
- Subscribe to or purchase our services
- Contact our customer support
This information may include:
- Name and email address
- Login credentials
- Payment information (processed by our payment provider; we do not store full card details)
- Chat conversations (your questions and AI-generated responses)
- Authentication, device, IP-address, usage, and diagnostic information
- Support messages and related account information
How We Use Your Information
We use your information to:
- Provide the Service — process your questions and deliver AI-generated explanations
- Ensure safety — detect and prevent prohibited uses, including illegal activity, harmful content generation, and abuse of the Service (see our Terms of Service)
- Process payments and prevent fraud
- Communicate with you about your account, service updates, and support requests
- Comply with legal obligations including responding to lawful requests from authorities
AI Conversation Data
Your chat conversations are stored to:
- Maintain your chat history so you can revisit past explanations
- Monitor for violations of our Terms of Service, including prohibited and illegal use
Questions and relevant conversation context are sent to configured third-party AI infrastructure to generate responses. Automated systems may process conversation data to operate the Service and detect misuse.
Data Storage and Security
We use access controls and other safeguards intended to protect the Service. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
Retention depends on the type of record and why it is processed. You can delete individual chats and request account deletion. Account deletion is not a guarantee that every related record, provider copy, backup, billing record, security record, or legally required record is removed at the same time.
Some records may be retained for configured operational periods or longer where required by law, needed to resolve disputes, prevent abuse, or protect legal interests.
Third-Party Services
We use third-party services to operate the Service:
- AI model providers — process questions and relevant context to generate responses.
- Speech providers — process live audio when you choose to use a supported microphone feature.
- Payment processors — process purchases, subscriptions, and refunds.
- Hosting, storage, search, email, support, security, logging, and monitoring services — provide supporting product and operational functions.
Disclosure to Authorities
We may disclose your information, including conversation data, to law enforcement or regulatory authorities if:
- Required by applicable law, regulation, or legal process
- We reasonably believe disclosure is necessary to prevent harm, illegal activity, or threats to safety
- Necessary to protect the rights and property of ELI5Now
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access — request a copy of the data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your data (subject to legal retention requirements)
- Portability — request your data in a machine-readable format
- Objection — object to certain processing of your data
To ask about a personal-data request that may be available in your location, contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. It is your responsibility to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
For material changes, we will make reasonable efforts to provide advance notice where practicable.